Are you experiencing any of these issues? Are you losing revenue / customers not converting? Receiving complaints about your website? Is your website difficult to navigate? Do you have poor customer satisfaction ratings? Are you customer support calls increasing? Looking for increased customer loyalty and word-of-mouth recommendations? |
How Usability Testing can help $1 invested in usability returns up to $1001 A 5% increase in usability increases revenue from 10%-35%2 Improved usability can increase customer satisfaction by 40%3 Increase in usability can decrease support calls by up to 70%4 Improving usability impacts loyalty and customer recommendations |
Choose from one of the Usability Report Card packages below, or create a your own custom package. Contact Kydak to get started today.
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Contact Kydak
Phone: 480.442.2204 Complete the form below to download a sample Usability Report Card |
WHO WE ARE |
Kydak has over 50 years combined experience including Human Factors, User-Centered Design, Usability Testing, Service Design, Web Design and Mobile Design. We perform expert analysis and deliver solutions and recommendations to ensure user-friendly and accessible experiences that your customers will love. |
2 - Netraker, E-Commerce Study
3 - Bias & Mayhew, 1994
4 - Nielsen Norman Group, How Iterative Testing Decreased Support Calls By 70% on Mozilla's Support Website